The goal of the Hospital Hero concept is to reduce uncertainty, tension and stress during medical treatments that chronically ill children unfortunately often have to undergo. And because the children are more relaxed, it is also a little easier for parents, and caregivers can carry out treatments more successfully.

To kick off the project, the "customer journey" of little patients and their parents was mapped out under the guidance of social designer Annet Bruil. From the letter about the next appointment that parents receive at home, to finding your way around the large hospital building, to waiting in the waiting room(s), talking to the doctor and undergoing medical treatments....

With a team of patients, parents, nurses, psychologists, researchers, doctors, designers and developers, we identified the bottlenecks in the customer journey for children (4yrs-9yrs), parents and caregivers. And then we came up with solutions for this with the whole team and these were translated into an "ideal journey": the goal we will work towards.

Currently Annet Bruil is testing parts of the ideal journey 'offline' at LUMC in collaboration with nurses, parents and children. At the same time, Zooma is launching the project technically and our developers are working on a first prototype for the iOS and Android apps, and the content management system.

Learn more:

• News release NELL
• Hospital Hero website

Hospital Hero is an initiative of Veronique van Noort and Nicole Donkel